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TERMS AND CONDITIONS

House Rules

  • We provide a smoking area for smokers,No Smoking inside the room.
  • Non-swimmers and children must be accompanied by a responsible adult, No lifeguard in a private pool.
  • Drone photos and videos are not allowed in the private villas, please approach the front desk for areas where you can use the drones.
  • Please use the sound bar in the villas, We don’t encourage loud music.
  • Pets and firearms are not allowed.
  • Only registered guests are allowed in the villas.
  • Outside food and drinks are not allowed.
  • Pool light and outdoor lights will be open from 6pm to 10pm.
  • Covid 19 Protocols are strictly monitored for the safety of everyone.
  • Check out time is at 12pm.

 

Guest Etiquette

 

– The Vineyard at Tanauan is a place for guests to relax and restore balance. We request all our guests to show consideration to each other by keeping the noise to a minimum and giving courtesy to each other’s space.

– Our resort is a family friendly place where kids and adults can share time and enjoy. We discourage practice of dangerous activities in the resort. – Photos and videos are not prohibited in the resort, but as a courtesy to other guests please avoid taking photos and videos which may include them without having their permission.

– We encourage our guests to post photos and videos in the resort on social media, however if the post contains any action that the resort may prohibit, we will kindly have to ask the guest to take it down.

– A designated parking space for guest vehicles is found near the lobby. We prohibit any vehicle beyond the parking space. Drivers and bodyguards may stay at the driver’s quarters, food and water will be delivered.

 

Restrictions

No outside food and No pets allowed.

 

 

Reservation Policy: 

– Reservations must be made at least two (2) days prior to the intended arrival date to ensure room availability.

To secure a reservation, we ask half or full payment of the whole reservation.

 

Cancellation Policy: 

▪Reservations made during legal and special holidays, weekends, long weekends, and city special events must be cancelled at least (2) days prior to the scheduled arrival date to receive a full refund; otherwise, the entire amount will be forfeited.

In the event of unforeseen circumstances such as typhoons, natural disasters, or a Covid 19 Positive result, you will only be able to reschedule your reservation.

Most frequent question - Customer

Covid-19 Test Fee

All guests are required to undergo a 15 minutes Antigen Nasal Swab test upon entry at ( Php 1,500nett) applicable to 16 years old and above.

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    Purok 7, Brgy. Gonzales, Tanauan City, Batangas

    +639 666 508 358 | +639 666 508 357

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